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Refund and Returns Policy

We want you to be happy with your purchase. Here’s the deal on refunds and returns:

  • You have 30 days: If 30 days have passed since you bought the item, we can’t offer a full refund or exchange.
  • Keep it fresh: The item has to be unused and in the same condition you received it – original packaging and all.
  • Some items are non-returnable: Stuff like food, flowers, magazines, or anything personal or hazardous can’t be returned. Also, no returns on gift cards, downloadable software, or certain health and personal care items.
  • Proof of purchase: We need a receipt or proof of purchase to process your return.

Partial Refunds:

Sometimes we can only offer partial refunds. This includes things like:

  • Clothing and Apparel with obvious signs of wear and tear.
  • Any item that’s not in its original condition, is damaged, or has missing parts (unless it was our mistake).
  • Items returned more than 30 days after delivery.

The Refund Process:

  1. Once we get your return and check it out, we’ll email you to let you know if the refund is approved.
  2. If all’s good, your refund will be processed and applied to your credit card or original payment method within a few days.

Missing refund?

  • Check your bank account again.
  • Contact your credit card company – sometimes it takes a few days for the refund to show up.
  • If you’ve done all that and still no refund, hit us up at media @

Sale Items: Sorry, no refunds on sale items.

Exchanges: We only replace items if they’re defective or damaged. If you need an exchange, email us at media @ and send your item to the returns address supplied on your invoice and/or packing slip.


  • Gift marked at purchase? You’ll get a gift credit for the value of your return.
  • If the item wasn’t marked as a gift when purchased, or shipped to the gift giver, then they get the refund.

Shipping Returns:

  • You’ll need to cover the shipping costs to return your item. Shipping costs ain’t refundable.
  • Play it safe – consider using trackable shipping or insurance for expensive items.

Any questions about refunds or returns? Hit us up or email media @